Refund/Credit Policy

 

  • Membership fees and gift certificates are NOT refundable.
  • A participant canceling prior to the first day of the session (not the first day of the class) will
    receive a full online system credit or a refund to original payment method less a $20 processing fee.
  • A participant canceling after the session begins, whether or not they attended, will receive a
    pro-rated refund as an online system credit, a credit card refund, or a refund check less a $20 processing fee.
  • No refund or credit after the third class whether or not participant attended.
  • Canceling due to medical reasons will be pro-rated. Written verification from a physician is
    required upon refund/credit request.
  • All services expire 1 year from date of purchase (Personal Training, Private Swim Lessons, etc.)
  • Please see program specific policies for the following programs: Nursery School, Kid’s Club,
    Vacation Camp, Summer Camp, Winter Basketball, Competitive Swim, Gymnastics Team, & Lifeguard Courses.
  • All refund/credit requests may take up to 2 weeks to process. System credits can be viewed on
    your account online.