Refund/Credit Policy

• Membership fees and gift certificates are NOT refundable.
• A participant canceling prior to the first day of the session (not the first day of the class) will
receive a full online system credit or a refund check less a $20 processing fee.
• A participant canceling after the session begins, whether or not they attended, will receive a
pro-rated refund as an online system credit or a refund check less a $20 processing fee.
• No refund after the third class whether or not participant attended.
• Canceling due to medical reasons will be pro-rated. Written verification from a physician is
required upon refund/credit request.
• All services expire 1 year from date of purchase. (Personal Training, Massage, Private Swim
Lessons, etc.)
• Please see program specific policies for the following programs: Nursery School, Kid’s Club,
Vacation Camp, Summer Camp, Winter Basketball, Competitive Swim & Gymnastics Team.
• All refund/credit requests may take up to 2 weeks to process. System credits can be viewed on
your account online.